“Enjoy Free Shipping on all orders over $200 Australia-wide!”
“Enjoy Free Shipping on all orders over $200 Australia-wide!”
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Terms &Condition

General Information

Product Information

  • Alvea Australis is a small Australian family business providing handcrafted natural skincare products.
  • By using our website, you confirm that you are at least 18 years of age or have parental/guardian consent to make purchases.
  • We reserve the right to update or change these terms at any time without prior notice.
  • All our products are handmade in small batches. As such, slight variations in color, texture, or scent may occur.
  • Our products are for external use only. We recommend conducting a patch test before use, especially for sensitive skin.
  • While many customers find relief with our products, results may vary depending on individual skin types and conditions.
  • All prices are listed in Australian Dollars (AUD) and are inclusive of GST (where applicable).
  • We accept payments through secure online payment gateways available at checkout.
  • Orders are processed once full payment has been received.
  • Orders are usually dispatched within 2–3 business days.
  • Delivery times may vary depending on your location. We are not responsible for postal delays once the order has been shipped.
  • You will receive tracking details once your order has been dispatched.
  • Returns are accepted on unopened and unused products within 14 days of delivery.
  • Return shipping costs are the customer’s responsibility.
  • Refunds or replacements will be provided for faulty or damaged products. Please contact us within 7 days of delivery with order details and photos.
  • These Terms & Conditions are governed by the laws of Queensland, Australia.
  • Any disputes will be subject to the jurisdiction of the courts of Queensland.
  • Wholesale orders are welcome. Please contact us at info@alvea.com.au with “Wholesale Enquiry” in the subject line.
  • Partnership agreements will be handled on a case-by-case basis.
  • All content on this website — including text, images, logos, and product descriptions — is the property of Alvea Australis.
  • You may not copy, reproduce, or use any content without written permission.
  • Alvea Australis is not liable for any allergic reactions, skin irritations, or misuse of products.
  • Customers are responsible for reading ingredient lists and ensuring products are suitable for their skin.
  • To the fullest extent permitted by law, our liability is limited to the cost of the product purchased.

If you have any questions about these Terms & Conditions, please reach out:
📧 info@alvea.com.au